The world we live is a chaotic place filled with unique daily challenges that require us to make decisions. Some of these decisions will affect our lives directly and others will touch a larger group or population. In most cases, we improvise in the moment and react based upon our own unique set of life experiences. Our reactions are typically quick and to the point, but with little additional thought or consideration to the uniqueness of the situation at hand. It’s just how we’re wired. This type of decision making may work in 95% of the cases, but it won’t
As Steven Tyler of Aerosmith once said, “Anything that is worth doing is worth overdoing.” While this may be true in principal, it typically falls short of expectations in the retail sector relative to customer service. Here’s a recent example of an experience I had at a local retailer clearly illustrating my point. I recently walked into the XYZ convenience store and wanted to quickly buy an energy drink & a bottle of water prior to hitting the gym. The store was convenient and typically had the items I needed in stock and on-sale. As I was walking out to
