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retail leadership

What Can Iron Maiden Teach Us About Customer Service?

Posted on July 9, 2019 by Matthew Belter
For those that know me, it should come as no surprise that Iron Maiden is one of my favorite bands. I own every album they have ever released and have seen them live countless times all across the country. Maiden concerts are like no other, and the live experience with the fans, the band, and the music is second to none. Bruce Dickinson (frontman for Iron Maiden) was once quoted as saying that “Life is too short to do the things you don’t love doing”. Now this may seem cliché, but it’s clear that he personifies this belief every time he
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Posted in Customer Service Bear Ice, bear ice company, Bruce Dickenson, Customer Service, Ice Distribution, Iron Maiden, Poor Customer Service, retail leadership

Get Off That Cell Phone and Take Care of Your Customers!

Posted on July 2, 2019 by Matthew Belter
As Steven Tyler of Aerosmith once said, “Anything that is worth doing is worth overdoing.” While this may be true in principal, it typically falls short of expectations in the retail sector relative to customer service. Here’s a recent example of an experience I had at a local retailer clearly illustrating my point. I recently walked into the XYZ convenience store and wanted to quickly buy an energy drink & a bottle of water prior to hitting the gym. The store was convenient and typically had the items I needed in stock and on-sale. As I was walking out to
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Posted in Work Productivity Aerosmith, Bear Ice, Customer Service, entrepreneurship, ice delivery, leadership, managers, Poor Customer Service, retail, retail leadership, winning

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