Get Off That Cell Phone and Take Care of Your Customers!
As Steven Tyler of Aerosmith once said, “Anything that is worth doing is worth overdoing.” While this may be true in principal, it typically falls short of expectations in the retail sector relative to customer service. Here’s a recent example of an experience I had at a local retailer clearly illustrating my point. I recently walked into the XYZ convenience store and wanted to quickly buy an energy drink & a bottle of water prior to hitting the gym. The store was convenient and typically had the items I needed in stock and on-sale. As I was walking out to