When I was younger, I always seemed to gravitate towards breaking âthe rulesâ. I never consciously thought about the impacts my decisions may have or who they might affect. Instead, I just dove headfirst into the moment without a care in the world. I was young, wild, free (and probably more than a bit naive). Consequences were merely an afterthought, and no one was going to tell me any different. My mantra was simple – âRules? I donât need no stinking rulesâŠâ As I grew older and began to add more and more experiences to my toolbox, I reflected on
Weâve all heard it a thousand times. âFollow the Golden Rule. Treat People Like You Would Like to be Treated.â This sentiment has been around since the dawn of time and is considered the cornerstone of many religions and businesses world-wide. In theory, this statement sounds wonderful. In reality though, itâs not. âSo, whatâs the problem with treating people like âyouâ want to be treated after all?â Fundamentally, weâre all different. What you believe is âgoodâ may not be âgoodâ for me, and vice versa. We all come from different backgrounds, have different work experiences, and as a result most
The world we live is a chaotic place filled with unique daily challenges that require us to make decisions. Some of these decisions will affect our lives directly and others will touch a larger group or population. In most cases, we improvise in the moment and react based upon our own unique set of life experiences. Our reactions are typically quick and to the point, but with little additional thought or consideration to the uniqueness of the situation at hand. Itâs just how we’re wired.  This type of decision making may work in 95% of the cases, but it wonât
As Steven Tyler of Aerosmith once said, âAnything that is worth doing is worth overdoing.â While this may be true in principal, it typically falls short of expectations in the retail sector relative to customer service. Hereâs a recent example of an experience I had at a local retailer clearly illustrating my point. I recently walked into the XYZ convenience store and wanted to quickly buy an energy drink & a bottle of water prior to hitting the gym. The store was convenient and typically had the items I needed in stock and on-sale. As I was walking out to
